Privacy Policy
Last Updated: December 4, 2025
1. Introduction
Welcome to RealMate ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.
2. Data Collection
We collect information to provide better services to all our users. This includes:
- Account Information: Name, email address, phone number, and payment information.
- Usage Data: Information about how you use our platform, including user activities and behavior patterns, which helps us improve our services.
- Communication Data: Transcripts and recordings of conversations (voice and chat) processed through our platform.
3. Use of Data
Transcripts and Conversations: All transcripts, voice recordings, and conversation logs collected through our services are strictly confidential. These are accessible only by you (the user) for your business purposes. RealMate does not access the raw content of these communications for any purpose other than troubleshooting at your specific request or as required by law.
Aggregated Analytics: We may use customer data in an aggregated, anonymized format for analytical purposes to understand trends, improve our platform, and develop new features. We strictly do not use any raw data containing sensitive personal information for these purposes.
Service Improvement: We collect user activity and behavioral data to analyze how our platform is used, identify areas for improvement, and enhance the overall user experience.
4. Data Protection
We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption and security protocols to safeguard your information.
5. Third-Party Services
Our platform may integrate with third-party services (e.g., CRM systems, calendar providers). Please be aware that these third parties have their own privacy policies, and we encourage you to review them.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@realmate.info.